Request account & data deletion

Dawastock users can request deletion of their account and associated personal data. This page explains how to do that in the app or by contacting us if you no longer have access to the app.

For how we collect and use data in general, see our Privacy Policy.

1. Sign in at www.dawastock.com or open the Dawastock Android app.
2. Open your account menu (profile / avatar).
3. Choose Deactivate account.
4. Confirm with your password.

If you are the only active organization Admin, promote another Admin or close the organization first. After deactivation, you can no longer sign in with that account.

Organization Admins can close the workspace so nobody in the organization can use the product:

1. Sign in as an organization Admin.
2. Go to Settings → Organization.
3. In the danger zone, choose Close organization.
4. Type the exact organization name and confirm with your password.

Closing ends access immediately and cancels subscription renewal at the end of the current billing period (where applicable). This is different from cancelling a subscription alone, which keeps access until the period ends.

If you cannot sign in, email us from the address associated with your Dawastock account and ask for account and personal data deletion.

Email: support@dawastock.com

Please include:

• Your full name
• Username or email used to sign in
• Organization / pharmacy name (if known)
• Whether you want only your user account deleted, or the whole organization closed

We aim to process verified requests within 30 days.

When a user account is deactivated or deleted upon request:

• Login access is revoked (the account can no longer sign in)
• Personal profile details linked to that user are deactivated or removed from active use
• Session and device tokens for that user are invalidated

When an organization is closed upon Admin request:

• All users in that organization lose access to the product
• Subscription renewal is stopped (access ends immediately for closed orgs)

We may retain certain information where required for legal, tax, accounting, fraud prevention, or dispute-resolution purposes, for example:

• Billing and payment records
• Audit and security logs
• Business transaction records (sales, inventory, invoices) that your organization created, which may be kept for statutory retention periods

Retained data is kept only as long as needed for those purposes (typically up to the period required by applicable law in your jurisdiction, often up to several years for financial records), then deleted or anonymized.

Contact support@dawastock.com if you need help with account or data deletion.